Faq

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Before you book

I cannot find a route I want to book. What to do?

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We provide transfers to the whole Aquitaine region and Northern Spain (including San Sebastian, Pamplona and Hondarribia), so if you don’t see your destination on our list give us a call and we can supply you with a quote. Other popular destinations are;

Sylvamar Camping (Labenne) and Vieux Port Camping (Vieux Boucau).

We don’t just do Biarritz Airport though, we also serve Bordeaux Airport and many destinations around Bordeaux. To find out more about our Bordeaux Airport Transfer service click here: Bordeaux Airport Transfers.

Do you have any customer testimonials or reviews?

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Rather than just publish reviews on our website where they can’t be verified we prefer to point you in the direction of real reviews. Click the following links to read some genuine feedback: FacebookTrip AdvisorLinkedIn.

Can I be dropped off or picked at other destinations than the airport (i.e. the train station or city centre)?

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Yes, we can arrange for multiple pick-ups or drop-offs. Just let us know at the time of booking.

Where will I meet the driver when I arrive?

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Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat

What happens if I can’t locate my driver?

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Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi.

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat

What happens when I get to the airport?

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After you collect your luggage at the carousel, your driver will be waiting in the arrivals hall. Your name will be held up on a name board. Then your driver will lead you to the van. All of our drivers speak English and French.

What happens if my flight is delayed or cancelled?

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Your driver will wait for up to an hour free of charge. After that we will arrange for you to go on the next available transfer.

If your flight is cancelled or you miss your flight please call us as soon as possible. Once we know what your new itinerary is, we’ll reschedule your transfer and advise you of the new arrangements.

Are you fully licenced and insured?

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Biarritz Airport Transfers is a professionally-registered tourism and transport company, holding an International Passenger Transport Operator’s Licence (Licence no. 2014/82/0000944). We are insured with Allianz as a taxi operator and carry comprehensive vehicle, driver and passenger insurance.

Why choose us?

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Unlike other transfer companies in the area, Biarritz Airport Transfers use their own drivers and vehicles. We do not outsource your transfer to other companies. Usually the owner, James, will be your driver and he is very knowledgable about the area and has been driving in France for 10 years.

We also charge just one price for the whole minibus. Some companies will charge different prices depending on how many people are being transferred.

Extra items

I have surfboards/pushchairs/golf equipment with me, will you have space to carry them?

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Our spacious minibuses have plenty of room for any sports equipment and all equipment is carried free of charge assuming it fits inside the vehicle with the passengers. Please let us know when you book if you will be bringing lots of equipment.

Can you provide child seats?

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Yes we provide child seats free of charge. EU regulations now stipulate that young travellers under the height of 1.35m (4ft 5in) are required to use either a baby seat or a booster seat. Please let us know, at the time of booking, how many child restraints you require. Children count as one passenger so bear that mind when stating the number of passengers in your group.