Terms and conditions

Privacy Policy

www.biarritzairporttransfers.com is owned and operated by Biarritz Airport Transfers (French SIREN No: 531 653 657), hereafter referred to as ‘BAT’. BAT is a French-based transport company, fully licensed and registered to carry paying customers. Accordingly, the Privacy Policies herein relate to the operating company.

At BAT, we are committed to protecting your privacy and take the responsibility regarding the security of our customers’ information very seriously. Please read the following for details of our privacy policy.

Material on this web site (“the Site”) is a summary only of the subject dealt with. It is not intended as professional advice and should not be relied on as such. BAT makes no representation or warranty as to the currency, accuracy, quality or fitness for purpose of material. BAT makes no warranty that the material is free from any computer virus or other defect or error.

In no event will BAT be liable to you or any other person for any remote, indirect, consequential, special or incidental damage, including damages for loss of profits, arising out of use of material on or linked to the Site.

The Site provides links to other web sites. In providing links to other sites, BAT makes no representations or endorsements regarding those web sites or the companies which operate them or feature on them or goods and services advertised on those sites. BAT will not be liable for any loss or damage of any kind that you may incur either directly or indirectly through using those web sites or relying on information found in those web sites. The privacy statement contained on this Site only relates to this Site.

Unless otherwise indicated, BAT is the owner of the copyright in the Site. All documents and material which are reproduced or stored must be appropriately attributed to BAT and BAT reserves all its rights in relation to those documents and material.

Personal Information
BAT is committed to using up to date technology with a view to ensuring the privacy of any personal information you provide to us when you visit the Site. BAT does not provide any personal information you provide to us to any third party except where required to do so by law. BAT analyses traffic to this web site, including maintaining a record of which articles are read by whom.

We process personal information collected via our website for the following reasons:

1. Processing any orders you may have made
2. Providing you with information about products and services we offer
3. Aiding strategic development and auditing usage of our site

As a result of ordering from us, your name and address may be added to our mailing list.

The information you supply to complete the payment process (ie card number, expiry date, 3 digit security code, home telephone number, billing address) will not be stored on our system. All our website financial transactions are handled through our payment services provider, PayPal Europe. Will share information withPayPal Europe only to the extent necessary for the purposes of processing payments you make via our website.

BAT collects your information solely for the purpose of making your booking and does not share, sell, trade or rent your personal information with anyone. We may occasionally contact you via email to send you news of new developments within the company. If you would prefer us not to contact you in this way, please email us at info@biarritzairporttransfers.com stating that fact.

We do not leave cookies on your system in order to track or otherwise monitor your use of our website.

These terms and conditions and the Privacy Statement may change from time to time. Please check this page whenever you require information on the current terms and conditions and Privacy Statement.

More information
For more information, please e-mail us at info@biarritzairporttransfers.com

Terms and Conditions

The following terms and conditions apply to passengers booking with Biarritz Airport Transfers (hereafter referred to as ‘BAT’).

Where two or more people are included on the same booking, or a booking is being made on behalf of a third party, the person purchasing the booking (the Client) shall be deemed to be acting as an agent for all members of the party travelling (the Passenger/s), and accepts the BAT Terms and Conditions on behalf of each member of the party.

Where a booking is made by telephone, the booking is subject to and the client accepts the BAT Terms and Conditions.

Payment is required at the time of booking. At this time BAT will issue a Reservation Request. If BAT is able to provide the service a confirmation email (Booking Confirmation) will then be sent to the Client. If BAT is unable to provide the service a cancellation email will be sent to the Client. All payments made for a booking will be refunded in the same currency used for payment, if it is cancelled by BAT.

The confirmation email (Booking Confirmation) is the ticket. This must be presented to the BAT Driver or Representative for both the outward and return trip. A Reservation Request is not a valid confirmation of a booking. Cancellations must be made by email to the BAT Central Reservations Office (info@biarritzairporttransfers.com) and will be confirmed by email. If no confirmation of cancellation has been received it is the responsibility of the Client to contact BAT on +442921 251 255 or +33787010405. Cancellations must be made more than 7 days in advance of the outbound date of travel. In the event of a cancellation by the Client or Passenger, BAT, at its absolute discretion may refund the cost of the transfer (and any supplements paid) subject to an € 11 administration fee and the card transaction fee. BAT maintains the right to cancel bookings at any time if it feels it will be unable to supply the service requested in a correct manner.

Any complaint or request for refund must be made by email to https://biarritzairporttransfers.com/termsandconditions.html within one calendar month of the return date of travel.

Where BAT books for travel on services provided by operators other than BAT we do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services.

Passengers are limited to one item of luggage, such as a suitcase or similar item, per person. Any excess baggage must be declared at the time of booking. BAT reserve the right to charge a supplement for excess baggage, or to refuse to transport excess items. Bikes, Surf Boards and Golf Clubs not declared at the time of the BAT booking process may be refused or will be liable to an excess baggage charge of 30 Euros, to be paid directly to the driver. All luggage must be clearly labelled with the owner’s name and destination address.

The make, model and type of vehicle used for BAT transfers may vary from those pictured on the BAT website.

BAT will endeavour to honour special requests made but are not obliged to do so.

All BAT vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, a customer’s property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Passengers are advised to check their own travel insurance.

Seat belts must be worn by all passengers in all vehicles, which are equipped accordingly. Passengers who choose not to wear their seat belts will not be covered by our insurance should the vehicle be involved in an accident.

It is the responsibility of the Client to provide a full and valid drop-off/ pick-up address within the destination/ departure town selected for the transfer route at the time booking. If the address provided is incomplete or does not correspond with the selected transfer route, Passengers will be dropped off or collected at the central Tourist Office of the selected destination/ departure town.

It is the responsibility of the Client to provide a full and valid mobile phone number for the Passenger(s), including the International Dialling Code. It is the responsibility of the Passenger to check for messages left on this contact number during the final 24 hours prior to their return journey. Resort to airport pick-up times can vary due to weather or high levels of traffic, etc. If it is not possible to supply a mobile contact number, it is the responsibility of the Client to provide a valid resort contact number. Notification of pick-up times will be made by SMS text or by calling the contact number provided. If neither mobile contact number nor resort contact can be supplied, it is the responsibility of the Passenger(s) to contact their agent on the number provided on their Booking Confirmation to confirm their resort pick-up time. Failure to check for messages or to contact your Agent if no SMS has been received may cause you to miss your resort pick-up. No refund will be made by BAT in this instance. If you have supplied full and valid contact number and have received no message, you will need to contact the BAT sales office on either +44 (0) 29 21 251 255 or +33 (0) 787010405. This is applicable to all BAT services.

Any changes to booking details must be made by email directly with BAT Central Reservations (info@biarritzairporttransfers.com) at least 3 days prior to the date of outbound travel. All changes are subject to availability and may be subject to an administration charge. Any modifications are made at the discretion of BAT.

Passengers are not permitted to carry alcoholic beverages onto BAT vehicles for the purposes of consuming them therein. BAT reserves the right (and delegates to its Agents and drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/ or whose behaviour is consider to pose a threat to the driver, the vehicle and/ or other passengers or road users.

Customers who soil the interior of a van are liable to an on the spot fine of up to 150 Euros. This fine is payable immediately to the BAT driver. If the customer cannot or will not pay, the driver reserves the right to terminate the transfer immediately and BAT will be forced to take legal action against the customer(s) in question.

Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the BAT vehicles, and will be held responsible for any damage caused by the aforementioned minors.

Smoking is not permitted in BAT vehicles.

All BAT transfers are door-to-door, where road access allows. There are several destinations where certain access is restricted for motor vehicles and central embarkation points will be used such as; Saint Jean Pied de Port, Hossegor, Biarritz, San Sebastian (this list is not exhaustive). In these cases where central embarkation is used (details can be found on the Booking Confirmation), it is the responsibility of the Passenger to ensure that they are at the specified point as per the scheduled departure. If a Passenger misses their scheduled collection they will be offered space on the next available transfer but no refund will be available. Resort to airport transfer pick-up times may vary.

If an inbound transfer has been booked and the Passenger(s) is subject to delay, the driver will wait free of charge for up to 60 minutes from the Passenger(s)’s scheduled arrival time, after which either a waiting charge of 30 Euros an hour will be charged or the Passenger(s) will be offered transport on the next available transfer to their destination. In the case of flight delays, it is the responsibility of the Passenger to contact BAT or their designated agent on the emergency number provided on the Booking Confirmation; this should be done as soon as the Passenger becomes aware of the delay to their flight. If the client has not contacted BAT to inform them of a delay then BAT reserves the right to move them to the next available transfer.

If a Passenger(s)’s flight has been cancelled and the Passenger(s) is now travelling at a later time, they will be offered transport on the next available transfer to their destination. However, the transfer booking is tied to the Scheduled Flight Times entered at the time of booking, if a flight is cancelled the Passenger(s) will be deemed to have lost their transfer and no refund will be available.

It is the responsibility of the client to check that all the information on their BAT Booking Confirmation or SMS is correct. BAT accepts no responsibility for misinformation given by a customer that results in either a flight being missed or a driver failing to be at the airport in question to pick-up up a customer(s). All time information must be given in the 24hour clock form.

BAT will endeavour to carry the Passenger(s) with the minimum of discomfort and inconvenience to their destination at the time shown on their Booking Confirmation. However, BAT will not incur any liability whatsoever if circumstances beyond its control prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control (this list is not exhaustive):

Accidents causing delays to the vehicle.
Restricted vehicular access.
Exceptional or severe weather conditions
Compliance with requests of the police or government officials
Vandalism and/ or terrorism
Unforeseen traffic delays
Industrial action by third parties
Problems caused by other clients
Other circumstances affecting passenger safety

On the day of transport, if BAT should fail for any reason within its control to deliver its passengers to the destination confirmed on their Booking Confirmation, BAT will provide suitable transport, such as another coach, train, private car, taxi etc, to transport them to their destination. Any reimbursement made by BAT for the costs incurred by the passenger in taking alternative means of transport to get to their confirmed destination will be no more than the cost of getting to that destination by taxi. Reimbursement for costs incurred will only be paid upon presentation of valid receipts.

Nothing can affect the consumers’ statutory rights. French Law will govern these conditions in all respects.

Any dispute between BAT and a third party, if not resolved by mutual agreement shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the French courts.